Refund policy

30-Day First-Order Satisfaction Guarantee

We want you to feel confident giving Ghost Poo a fair try. Our satisfaction guarantee applies to your first Ghost Poo order, whether purchased as a one-time purchase or through a subscription.

Eligibility

To qualify for the guarantee:

1. Your request must be submitted within 30 days of the delivery date.
2. The guarantee applies to one container per customer or household.
3. You must use Ghost Poo consistently and as directed for at least seven consecutive days before requesting a satisfaction refund. This gives you a reasonable opportunity to evaluate the product.
4. You must provide your order number and a brief explanation of your experience.

Health and Safety Exception

Do not continue using Ghost Poo solely to qualify for the guarantee if you experience discomfort, an adverse reaction, or another health concern. Stop using the product and contact us. The seven-day trial requirement does not apply in these situations.

How to Request a Refund

Email hi@supernaturalsupplements.co within 30 days of delivery.

The email should include:

• Your name
• Your order number
• A brief explanation of your experience

We generally do not require the product to be returned. However, we may request photographs, the product lot number, packaging information, or the remaining product when reviewing a request.

Refunds

Approved satisfaction refunds cover the purchase price of one container.

Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect.

Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Subscription Orders

The satisfaction guarantee applies only to your first Ghost Poo order. Subscription renewal orders that have already been processed are not eligible for a satisfaction refund solely because the subscription was not paused, skipped, or canceled in time.

You may manage or cancel future subscription orders via the Manage your subscription link in your subscription emails or in your customer account.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival. Contact us as soon as possible if your product is damaged, defective, or incorrect so we can review the issue and make it right.

Non-Returnable Products

Because Ghost Poo is an ingestible product, opened or used products are not returnable outside the satisfaction guarantee described above.

Please do not send any product back without first contacting us and receiving approval.

Misuse of the Guarantee

We may deny requests that are fraudulent, duplicative, abusive, or inconsistent with this policy.

Questions

For questions about returns or refunds, contact us at hi@supernaturalsupplements.co.