Shipping policy
Shipping Policy
SuperNaturalSupplements currently ships only within the United States.
Shipping Rates
Standard shipping is available for a flat rate of $9.95.
Free standard shipping is available on qualifying orders with a merchandise subtotal over $99. Eligibility for free shipping is calculated at checkout.
The applicable shipping rate and estimated delivery information will be displayed at checkout before payment is completed.
Order Processing
Orders are processed on business days, Monday through Friday, excluding holidays.
Orders placed after 4:00 p.m. Eastern Time will begin processing on the next business day. Orders placed on weekends or holidays will also begin processing on the next business day.
Processing time is separate from the estimated carrier transit time shown at checkout.
After your order has been processed and transferred to the shipping carrier, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery
Standard shipping generally has an estimated carrier transit time of 3–5 business days after the carrier receives the package.
Delivery dates are estimates only and are not guaranteed. Delivery may take longer due to carrier delays, weather, holidays, service interruptions, high shipping volume, an incorrect or incomplete address, or other circumstances beyond our control.
Address Changes and Order Cancellations
Please review your shipping address carefully before submitting your order.
Contact us as soon as possible if you need to request an address change or cancellation. We cannot guarantee that a change or cancellation can be completed after an order has entered processing or has been transferred to our fulfillment partner.
Customers may be responsible for additional shipping costs if an order is returned, delayed, or reshipped due to an incorrect or incomplete address provided.
Tracking and Delivery
Tracking information will be included in your shipping confirmation email when available.
Tracking updates are provided by the shipping carrier and may take time to appear after a shipping label is created.
If tracking shows that your package was delivered but you cannot locate it, please check with other household members, neighbors, your building management, and the shipping carrier before contacting us.
Damaged, Incorrect, or Missing Items
Please inspect your order upon arrival.
Contact us as soon as possible if your order arrives damaged, contains an incorrect product, or is missing an item.
Include your name, order number, and, when applicable, photographs of the package and product so we can review the issue and make it right.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed, contact us at hi@supernaturalsupplements.co with your order number and tracking information.
We will help review the shipment with the carrier. Carrier investigations and resolutions may require additional time.
Questions
For questions about shipping or delivery, contact us at hi@supernaturalsupplements.co.